We strive to be the best and to be as understanding as possible so we have installed a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact at info@windingwoodapiary.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is damaged or if you receive the wrong item.

Exceptions / non-returnable items
Certain types of items cannot be returned such as feed, Nucleus and Queens. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on 'SALE' items or gift cards.

Refunds
We will notify you once we’ve received and inspected your returned Item and let you know if the refund will be approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company, or PayPal, to process and post the refund too.

Please Note: ALL Deposits are non-refundable.

 

At Winding Wood Apiary, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our website and purchasing our products, including bees and equipment. By accessing our website or purchasing our products, you agree to the terms of this Privacy Policy.

Information We Collect

Personal Information: When you place an order or register on our website, we may collect personal information such as your name, email address, mailing address, phone number, and payment details.

Transactional Information: We collect information related to your transactions with us, including the products you purchase, payment details, and shipping information.

Communications: If you contact us or subscribe to our newsletter, we may collect your email address and any other information you provide during our correspondence.

Website Usage Data: We may collect non-personal information about your interactions with our website, including your IP address, browser type, pages visited, and referral URLs.

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To process and fulfil your orders, including shipping products and providing customer support.
• Communication: To communicate with you about your orders, inquiries, and updates regarding our products and services.
• Marketing: To send you promotional emails about new products, special offers, or other information we think you may find interesting. You may opt-out of these communications at any time.
• Improvement of Services: To analyse website usage and trends, improve our website and offerings, and enhance user experience.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described below:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you. These providers have agreed to keep your information confidential and secure.
• Legal Requirements: We may disclose your information when required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access and update your personal information.
• Request deletion of your personal information, subject to legal obligations.
• Opt-out of receiving marketing communications.

Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and analyse website usage. You can set your browser to refuse cookies or alert you when cookies are being sent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated Privacy Policy on our website with the effective date.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at: info@windingwoodapiary.com

 

Thank you for trusting Winding Wood Apiaries with your personal information. We are dedicated to safeguarding your privacy and providing a secure and enjoyable shopping experience

• Exclusions: Vouchers cannot be redeemed for nucleus colonies or queens unless explicitly stated otherwise.

 

• Single Use: Each voucher is valid for one-time use per customer and cannot be combined with other discounts, promotions, or offers.

 

• Non-Transferable: Vouchers are non-transferable and must be used by the original recipient unless stated otherwise.

 

• Redemption: Vouchers are valid only for purchases made directly through Winding Wood Apiary's official channels (e.g., website, approved outlets).

 

• Validity: Expiry dates are listed on the voucher. Vouchers presented after the expiry date will not be accepted.

 

• No Cash Value: Vouchers have no cash value and cannot be exchanged for cash or credit.

 

• Partial Use: Any unspent balance of the voucher will not be refunded or carried forward.

 

• Restrictions: Vouchers cannot be used for delivery fees, repairs, or other non-merchandise services unless specified.

 

• Right to Amend: Winding Wood Apiary reserves the right to amend or terminate voucher promotions without prior notice.

 

• Misuse: Any misuse or fraudulent use of the voucher will render it invalid.